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Free US shipping on every order Cash on Delivery available 90-day money-back guarantee Rated 4.3/5 by 1,472 buyers Dispatched within 24 hours Free US shipping on every order Cash on Delivery available 90-day money-back guarantee Rated 4.3/5 by 1,472 buyers Dispatched within 24 hours

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Frequently asked questions

Everything people ask us before they buy, answered honestly — including the parts that are not flattering.

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How long until I see results?
Most people notice visibly slower, finer regrowth after 2–3 sessions. INNZA reports up to 97% hair reduction over a 12-week course. Hair grows in three overlapping cycles and IPL only affects follicles in the active growth phase, which is why consistency across 12 weeks matters more than intensity in week one.
Does it hurt?
It should not. The Ice Cooling Care plate chills your skin by up to 8°C as each pulse fires, which takes the sting out. Most users describe a warm snap, like a light elastic band. If a level feels sharp, drop one step — nine levels exist precisely so you can find yours.
Will it work on my skin tone and hair colour?
IPL targets the melanin in the hair, so it works best on dark blonde to black hair against light to medium-brown skin (Fitzpatrick I–V). It is not effective on white, grey, red or very light blonde hair, and it is not recommended for the deepest skin tones, where light is absorbed by the skin rather than the follicle.
How often should I use it?
Once every 3–4 days for the first four weeks, then once a week through week 12. After that most people top up every 4–8 weeks to hold their results. The full schedule is printed in the manual.
Where on my body can I use it?
Underarms, arms, legs, chest, back, bikini line, and the face below the cheekbones. Never use it around the eyes, on tattoos, on moles, or on broken or recently sun-exposed skin.
Do I need to shave first?
Yes. Shave and clean the area before every session. The light needs to reach the follicle under the skin — surface hair absorbs the energy, wastes the flash and can singe. Do not wax, pluck or epilate, as those remove the root the light needs to target.
What is your return policy?
A 90-day money-back guarantee. If you have used it as directed and you are not happy with your results, email support@globalswanky.com and we will arrange a return and a full refund.
How does Cash on Delivery work?
Choose Cash on Delivery at checkout and pay the courier when the parcel reaches you. No card details are entered anywhere on this site. You will receive an order confirmation email and tracking as soon as your parcel ships.

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